NaaS360 | InsidePacket

Introducing
NaaS 360°

The NaaS Revolution is Here.
Operationalizing It is the Next Step.

The Operational Gap

Why Legacy Monitoring Fails in a NaaS World

Gap analysis: legacy monitoring vs. NaaS-ready assurance.

Feature Area Legacy Monitoring NaaS Monitoring
Perspective Device-Centric. Monitors CPU, memory, interface up/down. Tenant-Centric. Monitors specific customer connectivity, BGP sessions, and service health.
Cloud Awareness Limited & Siloed. Lacks cross-cloud correlation, manual context, slow to isolate issues. Native. Unified view of AWS, Azure, and GCP connections — including NNI details.
Data Source Static Snapshots. Slow SNMP/CLI polling. Data is always slightly outdated. Live Synchronization. Native NaaS integration via NIRO. Updates state the moment it changes.
Workflow Reactive. An alarm goes off, a human investigates. Proactive & AI-Assisted. AI summarizes health, auto-creates tickets, predicts impact.
Resources Heavy Lift. Requires internal dev resources to build custom scripts. Zero Touch. Ready to deploy immediately — we handle the customization.

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Operationalizing the NaaS Vision

Deployment was phase one. Operations is the next critical step.

We provide a flexible assurance layer that integrates seamlessly — whether with InsidePacket or other architectures — to bridge the gap between product innovation and operational reality.

Protecting the Customer Experience

Product integrity, tenant by tenant.

  • Tenant-Centric Visibility

    Move beyond network stats with a centralized tenant view. Dedicated dashboards for each customer, tracking their specific ports, services, and cloud connections.

  • Cloud Assurance

    Guarantee end-to-end performance with built-in cloud connectivity monitoring for AWS, Azure, and GCP — assuring customers their multi-cloud ramp is healthy.

  • Product Agility

    Protect the integrity of the product experience by automatically tracking tenant changes. When a customer spins up a new service, we see it, monitor it, and report on it instantly.

SLA Assurance & NOC Efficiency

Built for programmable networks.

  • 360° E2E Monitoring

    Ensure SLAs by tracking the full NaaS experience — from underlay BGP and traffic to API platform health.

  • Audit & Compliance

    Accelerate RCA with complete audit trails that track every API and manual change for absolute clarity.

  • Eliminate Alert Fatigue

    Intelligent logic filters noise, delivering only critical, actionable alerts directly to Slack or Teams.

  • Automated Workflows

    Close the resolution loop by automatically generating tickets in GitLab/ITSM from verified alarms.

  • AI Co-Pilot

    Empower L1/L2 engineers to troubleshoot complex network issues instantly using natural language chat.

The Platform

A unified platform built on three pillars of excellence

01

AI-Powered Operations

  • AI-Powered Chat. Natural language queries for health, alarms, and trends.
  • AI-Generated Summaries. Concise, human-readable health summaries sent to Slack.
  • Automated GitLab Integration. Streamlines incident management from alarm to ticket.
02

Comprehensive Visibility

  • End-to-End BGP Monitoring. Tracks internal underlay and external internet peers.
  • Unified Cloud Connectivity. Single view of AWS, Azure, GCP connections and NNI details.
  • Tenant Network Visibility. Deep insight into tenant MAC, ARP, and route tables.
03

Real-Time Tenant Management

  • Centralized Tenant View. A single source of truth for every customer.
  • Automated Change Tracking. Instantly detects and notifies on new or modified services.
  • Complete Audit & Changelog. Logs all significant changes for compliance and RCA.
Professional Services

Seamless ecosystem unity, delivered by InsidePacket

Professional services that connect the dots between NaaS360 and your legacy systems.

01

Managed Customization Layer

Heavy lift handled

We execute all necessary custom scripting and configuration logic, replacing the need for internal development.

Strategic benefit

Engineering Focus. Your developers stay 100% focused on building your NaaS product — not building the tools to watch it.

02

Monitor 360 Deployment

Heavy lift handled

Immediate deployment of the full suite, eliminating the "blank slate" problem of legacy monitoring tools.

Strategic benefit

Rapid Time-to-Value. No build-from-scratch delays. You get operational visibility from day one.

03

90-Day Adaptation Phase

Heavy lift handled

A dedicated three-month engagement to align the platform specifically with your business logic and operational nuance.

Strategic benefit

Bespoke Fit. The tool adapts to your business, rather than forcing your business to adapt to a generic tool.

04

NOC & Assurance Mapping

Heavy lift handled

Collaborative sessions with your teams to map specific escalation policies and checks into the engine.

Strategic benefit

Operational Continuity. Ensures the platform works exactly the way your NOC and service assurance teams already operate.

Next Step

Operationalize your NaaS Platform.

See how NaaS360 delivers tenant-centric assurance from day one — with zero internal dev lift.