Introducing
NaaS 360°

Download Product Brief

The NaaS Revolution is Here. Operationalizing It is the Next Step

NaaS modernizes delivery. NaaS360 advanced monitoring unlocks the ability to guarantee dynamic experiences that legacy tools miss

The Operational Cap:
Why Legacy Monitoring Fails in a NaaS World

Gap Analysis: Legacy Monitoring vs. NaaS-Ready Assurance

Operational Gap Analysis
Feature Area Legacy Monitoring (Current State) NaaS Monitoring (Future State)
👁️
Perspective		 Device-Centric: Monitors CPU, Memory, Interface Up/Down. Tenant-Centric: Monitors specific Customer connectivity, BGP sessions, and Service Health.
☁️
Cloud Awareness		 Blind: Cannot see into Cloud Interconnect details effectively. Native: Unified view of AWS, Azure, and GCP connections including NNI details.
📊
Data Source		 SNMP/CLI: Polling devices every 5-10 minutes. API/Event-Driven: Connects to the NaaS API/NIRO for real-time state synchronization.
⚡
Workflow		 Reactive: An alarm goes off, a human investigates. Proactive & AI-Assisted: AI summarizes health, auto-creates tickets, and predicts impact.
⚙️
Resources		 Heavy Lift: Requires internal Dev resources to build custom scripts. Zero Touch: Ready to deploy immediately; we handle the customization.

Operationalizing the NaaS Vision

Deploying the InsidePacket NaaS platform was the foundational first phase. Operationalizing it is the next critical step. We provide a flexible assurance layer that integrates seamlessly—whether with InsidePacket or other architectures—to bridge the gap between product innovation and operational reality.

Hybrid Core Architecture Diagram

Protecting the Customer Experience

  • Tenant-Centric Visibility: Move beyond network stats with a Centralized Tenant View. See dedicated dashboards for each customer, tracking their specific ports, services, and cloud connections.
  • Cloud Assurance: Guarantee end-to-end performance with built-in Cloud Connectivity monitoring for AWS, Azure, and GCP, assuring customers their multi-cloud ramp is healthy.
  • Product Agility: Protect the integrity of the product experience by automatically tracking Tenant Changes. When a customer spins up a new service, we see it, monitor it, and report on it instantly.

SLA Assurance & NOC Efficiency for Programmable Networks

  • 360° E2E Monitoring: Ensure SLAs by tracking the full "NaaS Experience"—from underlay BGP and traffic to API platform health.
  • Audit & Compliance: Accelerate RCA with complete audit trails that track every API and manual change for absolute clarity.
  • Eliminate Alert Fatigue: Intelligent logic filters noise, delivering only critical, actionable alerts directly to Slack or Teams.
  • Automated Workflows: Close the resolution loop by automatically generating tickets in GitLab/ITSM from verified alarms.
  • AI Co-Pilot: Empower L1/L2 engineers to troubleshoot complex network issues instantly using natural language chat.

A Unified Platform Built on Three Pillars of Excellence

🧠

AI-Powered Operations

  • AI-Powered Chat: Natural language queries for health, alarms, and trends.
  • AI-Generated Summaries: Concise, human-readable health summaries sent to Slack.
  • Automated GitLab Integration: Streamlines incident management from alarm to ticket.
👁️

Comprehensive Visibility

  • End-to-End BGP Monitoring: Tracks internal underlay and external internet peers.
  • Unified Cloud Connectivity: Single view of AWS, Azure, GCP connections and NNI details.
  • Tenant Network Visibility: Deep insight into tenant MAC, ARP, and route tables.
🎛️

Real-Time Tenant Management

  • Centralized Tenant View & Dashboards: A single source of truth for every customer.
  • Automated Tenant Change Tracking: Instantly detects and notifies on new or modified services.
  • Complete Audit & Changelog: Logs all significant changes for compliance and RCA.

Seamless Ecosystem Unity,
Delivered by InsidePacket

Professional Services that Connect the Dots Between NaaS360 and Your Legacy Systems

NaaS 360 Platform Diagram
Core Service Deliverable The "Heavy Lift" We Handle Client Strategic Benefit
Managed Customization Layer We execute all necessary custom scripting and configuration logic, replacing the need for internal development. Engineering Focus: Your developers stay 100% focused on building your NaaS product, not building the tools to watch it.
"Monitor 360" Deployment Immediate deployment of the full suite, eliminating the "blank slate" problem of legacy monitoring tools. Rapid Time-to-Value: No "build from scratch" delays. You get immediate operational visibility from Day 1.
90-Day "Adaptation" Phase A dedicated 3-month engagement to align the platform specifically with your business logic and operational nuance. Bespoke Fit: The tool adapts to your business, rather than forcing your business to adapt to a generic tool.
NOC & Assurance Mapping Collaborative sessions with your teams to map specific escalation policies and checks into the engine. Operational Continuity: Ensures the platform works exactly the way your NOC and Service Assurance teams already operate.